Shipping Policy

We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders! For most orders, please allow up to 14 business days for delivery but below outlines further specifics surrounding shipping timeframes for different parts of the world. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.

  

If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively you can also email us at support@thepetsvillage.com. We will respond within 24 hours to your email. Tracking information is available within 4-5 business days from the day we sent you the tracking code.

  

Estimated delivery time to Mexico: 7-14 days  

  

Estimated delivery time to Australia & New Zealand: 10-14 days  

  

Estimated delivery time to U.K: 7-14 days